With recent changes in marketing, sales, and servicing capabilities, including business support models, new workforce skills, operational efficiencies, technology acceleration, and management routines, how will organizations institutionalize the positive changes across people, process, and technology? How can leaders make things stick?Â
Registration closed. SIFMA Webinar, co-hosted by Sia Partners, held on Wednesday, July 20 to discuss current and future trends inclusive of contact centers, strategy and digital transformations.
Grayson Blair, Contact Center Expert and Partner, Sia Partners
Tom DeCarlo, Partner, Sia Partners
Moderator
Jeff Scola, Head of Digital Channel Technology Service, TIAA
Contact Stefanie Murray or conferences@sifma.org. Pre-registration is required to participate and closes on Wednesday, July 20 at 12:00 p.m. ET.
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Please note: This SIFMA Webinar, co-hosted by Sia Partners, is complimentary and open only to webinar participants from SIFMA’s Full and AMG member firms, financial regulators, as well as clients of Sia Partners. View our Member Directory.
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For detailed information, including technical requirements and FAQs, view our Webinar Tips.
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It is a priority to make our events inclusive and accessible for all. For questions or requests, please contact SIFMA Conferences.
For sponsorship inquiries, please contact Scott Kramer at 212.313.1119.
